Trying to do basic Queue based First Response and Update Escalations.. We can see the countdown occur, but it just goes negative, and no notifications are sent to agents subscribed to that queue.. Where should we start to look?
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
