Hi Robert,
The account used in the Core:Sendmail setting is used to authenticate
against the SMTP-server (in your case Exchange) when sending e-mails from
the otrs-system.
For Exchange, this means the account you enter needs to have rights on your
Exchange server to send e-mails on behalf of all the email addresses in the
otrs-system. This is a configuration in Exchange ("send on behalf of"). You
can either use your product1-mailbox for this, or create a new
exchange-account with rights on all three mailboxes.
Another option is to enable a dedicated receive connector in Exchange that
accepts all incoming SMTP-traffic from your OTRS-server. In which case you
can configure the connector to bypass the permissions-check entirely.
Hope this helps,
Mark Wesbeek
On Wed, Oct 28, 2015 at 6:25 PM, Robert Recchia <robr...@gmail.com> wrote:
> We have 3 queues in OTRS and each queue is set with its own System
> Address.
>
> so for example
>
> product #1 queue all emails back and forth are sent by
> produ...@company.com
> product #2 queue all emails back and forth are sent by
> produ...@company.com
>
> We want to use otrs with Microsoft Exchange and in the Admin section
> under The Framework:Core:Sendmail we had the exchange settings and the
> AuthUser and Password which works.
>
> For the Exchange AuthUser and Password I use the SMTP exchange credentials
> for produ...@company.com
>
> Problem is when someone uses produ...@company.com to respond to users
> opening tickets in queue 2 they cant we are getting the error
>
> Can't use from 'produ...@company.com' : 5505.7.1 Client does not have
> permissions to send as this sender
>
> i guess that basically means we cant use produ...@company.com to respond
> to a queue product2 that has a system address of product2. Does that make
> sense to everyone. And is there a easy way around this.
>
> I do not think creating a generic ms exchange account that is just used
> for exchange authentication would help or am I wrong.
>
>
>
> Robert Recchia
>
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