Hi, You are looking then for otrs tags. Below are some that you can try! Let us know if it works
<OTRS_TICKET_Title> <OTRS_TICKET_TicketNumber> <OTRS_TICKET_TicketID> <OTRS_TICKET_Queue> <OTRS_TICKET_QueueID> <OTRS_TICKET_State> <OTRS_TICKET_StateID> <OTRS_TICKET_StateType> <OTRS_TICKET_Priority> <OTRS_TICKET_PriorityID> Best Regards / Cordialement ----- Placide -----Message d'origine----- De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de otrs-requ...@otrs.org Envoyé : jeudi 16 avril 2015 12:00 À : otrs@otrs.org Objet : otrs Digest, Vol 79, Issue 6 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: morge tickets - message body (Gerald Young) 2. Re: otrs Digest, Vol 79, Issue 5 (Placide Lysias NJAMI) 3. Re: merge tickets - message body (Jakub Szczepa?czyk) ---------------------------------------------------------------------- Message: 1 Date: Wed, 15 Apr 2015 08:15:59 -0400 From: Gerald Young <cryth...@gmail.com> Subject: Re: [otrs] morge tickets - message body To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <cakk-ouj3yuoynu5rsy6mhtpbgmn6+o5gne3hxiyz1giy3lx...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" SysConfig Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepa?czyk < j.szczepanc...@alfavox.pl> wrote: > Hi there, > > when i merge tickets i have predefine message body: > > Your email with ticket number <OTRS_TICKET> is merged to > <OTRS_MERGE_TO_TICKET>. > > How to add more variables to this message like subject: > > Your email with ticket number <OTRS_TICKET> TICKET_SUBJECT is merged > to <OTRS_MERGE_TO_TICKET>. > > -- > Jakub Szczepa?czyk > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20150415/529d0662/attachme nt-0001.html> ------------------------------ Message: 2 Date: Wed, 15 Apr 2015 12:33:32 +0000 From: Placide Lysias NJAMI <p.nj...@gelgh.com> Subject: Re: [otrs] otrs Digest, Vol 79, Issue 5 To: <otrs@otrs.org> Message-ID: <005201d07778$6336eff0$29a4cfd0$@gelgh.com> Content-Type: text/plain; charset="iso-8859-1" Hi Jacub, To change the message when merging tickets, go to Admin -> SysConfig Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge There you have the message to modify. Best Regards / Cordialement ----- Placide -----Message d'origine----- De?: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de otrs-requ...@otrs.org Envoy??: mercredi 15 avril 2015 12:00 ??: otrs@otrs.org Objet?: otrs Digest, Vol 79, Issue 5 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. morge tickets - message body (Jakub Szczepa?czyk) ---------------------------------------------------------------------- Message: 1 Date: Wed, 15 Apr 2015 10:22:56 +0200 From: Jakub Szczepa?czyk <j.szczepanc...@alfavox.pl> Subject: [otrs] morge tickets - message body To: otrs@otrs.org Message-ID: <552e1fe0.4030...@alfavox.pl> Content-Type: text/plain; charset=utf-8; format=flowed Hi there, when i merge tickets i have predefine message body: Your email with ticket number <OTRS_TICKET> is merged to <OTRS_MERGE_TO_TICKET>. How to add more variables to this message like subject: Your email with ticket number <OTRS_TICKET> TICKET_SUBJECT is merged to <OTRS_MERGE_TO_TICKET>. -- Jakub Szczepa?czyk ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 79, Issue 5 *********************************** ------------------------------ Message: 3 Date: Wed, 15 Apr 2015 14:47:35 +0200 From: Jakub Szczepa?czyk <j.szczepanc...@alfavox.pl> Subject: Re: [otrs] merge tickets - message body To: otrs@otrs.org Message-ID: <552e5de7.80...@alfavox.pl> Content-Type: text/plain; charset="utf-8"; Format="flowed" Hi, thx for quick answer. I know where are settings responsible for merge message template but i like to know others variables for merge template than <OTRS_TICKET> or <OTRS_MERGE_TO_TICKET>. Jakub Szczepa?czyk W dniu 2015-04-15 o 14:15, Gerald Young pisze: > SysConfig > > > Edit Config Settings in Ticket -> > Frontend::Agent::Ticket::ViewMerge > > > On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepa?czyk > <j.szczepanc...@alfavox.pl <mailto:j.szczepanc...@alfavox.pl>> wrote: > > Hi there, > > when i merge tickets i have predefine message body: > > Your email with ticket number <OTRS_TICKET> is merged to > <OTRS_MERGE_TO_TICKET>. > > How to add more variables to this message like subject: > > Your email with ticket number <OTRS_TICKET> TICKET_SUBJECT is > merged to <OTRS_MERGE_TO_TICKET>. > > -- > Jakub Szczepa?czyk > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20150415/b2caf1f3/attachme nt-0001.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 79, Issue 6 *********************************** --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
