Hi! We just found that the problem is at Kernel/System/SLA.pm line 275. It stuck at this query on the database:
"SELECT service_id FROM service_sla WHERE sla_id = $1 ORDER BY service_id ASC' I expected to see a value in place of "$1". Any hint from here? Thanks. On Tue, Feb 24, 2015 at 1:52 AM, aledr <matrixworkstat...@gmail.com> wrote: > Seems that otrs.GenericAgent.pl have a problem too. > It keeps running after showing: > > Job: 'send escalation notifications' > - Use module > (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket > (...) > > Thanks. > > On Mon, Feb 23, 2015 at 10:09 PM, aledr <matrixworkstat...@gmail.com> > wrote: > >> Hi Carlos! >> >> It is 4.0.3 and I can reach https://cloud.otrs.com from it. >> I can open "index.pl?Action=Admin <http://index.pl/?Action=Admin>" but >> not "index.pl?Action=AgentDashboard >> <http://index.pl/?Action=AgentDashboard>" or " >> index.pl?Action=AgentTicketResponsibleView >> <http://index.pl/?Action=AgentTicketResponsibleView>" as example. >> >> Thanks. >> >> On Mon, Feb 23, 2015 at 9:55 PM, Carlos Rodríguez < >> carlos.rodrig...@otrs.com> wrote: >> >>> Hi Aledr, >>> >>> If you are using OTRS 4, please make sure you can reach >>> https://cloud.otrs.com from your OTRS box. >>> >>> ((enjoy)) >>> >>> Carlos Rodríguez >>> >>> >>> >>> >>> On Feb 23, 2015, at 1:28 PM, aledr <matrixworkstat...@gmail.com> wrote: >>> >>> Hi there! >>> >>> Suddenly I'm not able to go after login on index.pl, but customer.pl >>> still works normally. >>> No message on logs, no error, nothing... It just keeps "loading". >>> >>> How can I debug this? >>> >>> Thanks. >>> -- >>> [ ]'s >>> Aledr - Alexandre >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> -- >> [ ]'s >> Aledr - Alexandre >> >> > > > -- > [ ]'s > Aledr - Alexandre >
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