On 2/11/2015 3:45 PM, Nick Bright wrote:
Greetings,
I'm having a bit of difficulty understanding why some tickets in our
OTRS deployment are remaining in a state of "new" even after multiple
phone call and/or email update items.
What could cause this to happen?
Just answered my own question (I think)... it was in a thread I
posted... 2 years ago @_@.
Ticket::Frontend::AgentTicketCompose###StateDefault was set to "new"
instead of the default "open".
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