Thanks Anna, I will wait for it.
Could you explain which features has KIX4OTRS? I need to migrate a OTRS server with ITSM and KIX modules. But I don't know why we use KIX in the OTRS. Regards. 2015-01-16 11:02 GMT+01:00 Anna Brakoniecka <anna.brakonie...@cape-it.de>: > Hello Josu, > > > > KIX4OTRS 7 for OTRS 4 is planned to be released in March 2015. We have > always a short delay to OTRS versions, because we > > 1) wait until the new version is really stable (including sending > suggestions for bugfixes) > > 2) need time for porting and test, KIX4OTRS includes a lot of additional > functions, so it takes a little time to deliver a proper module. > > > > You can deinstall KIX4OTRS anytime you wish, however, you'll delete all > KIX-tables with it and you lose your KIX-configuration and all KIX-functions > (as text modules, ticket templates, CI graph, CI comparing, etc.). If you > however create a new folder in your OTRs system and shift KIX4OTRS there, > you can upgrade your OTRS system at OTRS 4 and work without KIX4OTRS at > first, and you can update KIX4OTRS later. You won't lose your > KIX-configuration then. > > > > List of the crucial KIX4OTRS functions can be found online: > http://www.cape-it.de/en/products/service-management-system-kix4otrs-eng/functions-listed-after-kix-version.html > > > > > > Kind regards, > > Anna Brakoniecka > > > > > > ** Support / Update-Service / Maintenance ** > > ** http://www.cape-it.de/support ** > > > Anna Brakoniecka > c.a.p.e. IT GmbH - ...cape it easy > > Schönherrstr. 8, D-09113 Chemnitz > > http://www.cape-it.de/ > Tel: +49 371 27095 620 > Fax: +49 371 27095 625 > AG Chemnitz - HRB 23192 > Geschäftsführer Rico Barth, Thomas Maier > > > > > > > > > -----Ursprüngliche Nachricht----- > Von: otrs-requ...@otrs.org > Gesendet: Do 15.01.2015 11:05 > Betreff: otrs Digest, Vol 76, Issue 15 > An: otrs@otrs.org; > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. KIX4OTRS (Josu Lazkano) > 2. Re: KIX4OTRS (L?ffler Thomas J.) > 3. Problem with scheduled GenerateStats call > (jan.dre...@bertelsmann.de) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 15 Jan 2015 10:25:33 +0100 > From: Josu Lazkano <jlazk...@grupok35.com> > Subject: [otrs] KIX4OTRS > To: otrs@otrs.org > Message-ID: > <CAD=us4n25xP6=50kNE2wuNG8QATb9PRO3jJfvptioSL7=yb...@mail.gmail.com> > Content-Type: text/plain; charset=UTF-8 > > Hello all, > > This is my first post in this list. > > I need to upgrade an old version of OTRS, the problem is that we have > KIX4OTRS plugin installed, and I can not upgrade to latest OTRS > because KIX dependencies. > > What is for the KIX4OTRS plugin? Is there other similiar plugin to > make the same function? > > Regards. > > -- > Josu Lazkano > > > ------------------------------ > > Message: 2 > Date: Thu, 15 Jan 2015 09:36:44 +0000 > From: L?ffler Thomas J. <t...@erdw.ethz.ch> > Subject: Re: [otrs] KIX4OTRS > To: User questions and discussions about OTRS. <otrs@otrs.org> > Message-ID: > <acc110358e04e840ba49cf0ee24cd5f026f0d...@mbx114.d.ethz.ch> > Content-Type: text/plain; charset="iso-8859-1" > > Hi Josu, > > Have a look here > http://www.cape-it.de/en/service-management-system-kix4otrs-eng.html. > > Regards > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Josu > Lazkano > Sent: Donnerstag, 15. Januar 2015 10:26 > To: otrs@otrs.org > Subject: [otrs] KIX4OTRS > > Hello all, > > This is my first post in this list. > > I need to upgrade an old version of OTRS, the problem is that we have > KIX4OTRS plugin installed, and I can not upgrade to latest OTRS because KIX > dependencies. > > What is for the KIX4OTRS plugin? Is there other similiar plugin to make the > same function? > > Regards. > > -- > Josu Lazkano > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > ------------------------------ > > Message: 3 > Date: Thu, 15 Jan 2015 10:02:56 +0000 > From: <jan.dre...@bertelsmann.de> > Subject: [otrs] Problem with scheduled GenerateStats call > To: <otrs@otrs.org> > Message-ID: <76193651-5e60-4a0a-95f3-11b15c72e...@bertelsmann.de> > Content-Type: text/plain; charset="utf-8" > > Hi, > > A stat that creates a ticketlist is called regularly by cron. There are no > errors when calling it on command line with > bin/otrs.GenerateStats.pl -n 10076 -m "my message? -r recipi...@domain.de > > When called by cron though I?m getting this error: > ? > ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 > 06:00:04 2015 > > Message: Invalid Date '2099-12-31 23:59:59'! > > Traceback (2107): > Module: Kernel::System::Time::Date2SystemTime (OTRS 3.3.8) Line: 361 > Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 215 > Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 > Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 > Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 > Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes > (OTRS 3.3.8) > Line: 89 > Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: > 1373 > Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 > Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173 > > ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 > 06:00:04 2015 > > Message: Invalid Date '2099-12-31 23:59:59'! > > Traceback (2107): > Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 314 > Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 > Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 > Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 > Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes > (OTRS 3.3.8) > Line: 89 > Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: > 1373 > Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 > Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173 > > Use of uninitialized value $TimeEnd in subtraction (-) at > /opt/otrs-3.3.8/Kernel/System/User.pm line 329. > Use of uninitialized value $TimeEnd in numeric gt (>) at > /opt/otrs-3.3.8/Kernel/System/User.pm line 332. > creating data at bin/otrs.GenerateStats.pl line 372. > NOTICE: Email sent to > recipi...@domain.de > ? > > Anyone here with an idea what?s going wrong? I have no clue where to look, > though I?m somewhat experienced in Perl and of course OTRS. > > Jan Dreyer > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20150115/a5bb0d49/attachment.html> > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 76, Issue 15 > ************************************ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Josu Lazkano --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
