On 12/08/2014 11:25 AM, Steve Clark wrote:
On 12/08/2014 10:05 AM, Steve Clark wrote:
Hi List,
We are having an unsual problem. We upgraded our backup OTRS system from 3.1.x ->
3.2.16 -> 3.3.10.
On our Dashboard setting menu we have a checkbox for "Ticket Status Overview".
We then did a /opt/otrs/bin/backup.pl, copied the backup to our primary system
and did an
/opt/otrs/bin/restore.pl.
We then ran a support assessment on the primary and it said we should use the
StaticDB backend for tickets
and fulltextsearch.
We enabled those options and ran the rebuild index scripts.
We then went to the dashboard on the primary and the "Ticket Status Overview"
checkbox does not
show up in the settings menu.
In the backup ZZZAuto.pm I see and entry for:
$Self->{'DashboardBackend'}->{'0099-TicketQueueOverview'} = {
'Block' => 'ContentLarge',
'CacheTTLLocal' => '0.5',
'Default' => '1',
'Description' => 'Provides an overview of the tickets in a certain state per
queue.',
'Group' => '',
'Module' => 'Kernel::Output::HTML::DashboardTicketQueueOverview',
'Permission' => 'rw',
'QueuePermissionGroup' => 'Service Assurance',
'Sort' => 'SortBy=Age;OrderBy=Up',
'States' => {
'1' => 'new',
'11' => 'Resolved',
'16' => 'pending'
},
'Title' => 'Ticket Status Overview'
};
egrep DashboardBackend Kernel/Config/Files/ZZZAuto.pm
$Self->{'DashboardBackend'}->{'0130-TicketOpen'} = {
$Self->{'DashboardBackend'}->{'0110-TicketEscalation'} = {
$Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} = {
$Self->{'DashboardBackend'}->{'0115-TicketWorkflow'} = {
$Self->{'DashboardBackend'}->{'0099-TicketQueueOverview'} = {
$Self->{'DashboardBackend'}->{'0220-TicketCreate'} = {
$Self->{'DashboardBackend'}->{'0300-IFrame'} = {
$Self->{'DashboardBackend'}->{'0400-UserOnline'} = {
$Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} = {
$Self->{'DashboardBackend'}->{'0110-TicketEscalation'} = {
$Self->{'DashboardBackend'}->{'0115-TicketWorkflow'} = {
$Self->{'DashboardBackend'}->{'0130-TicketOpen'} = {
Any idea what caused this. I looked in the ZZZAuto.pm on the primary I don't
see the above - in fact there are number of
missing DashboardBackend sections missing.
egrep DashboardBackend Kernel/Config/Files/ZZZAuto.pm
$Self->{'DashboardBackend'}->{'0130-TicketOpen'} = {
$Self->{'DashboardBackend'}->{'0110-TicketEscalation'} = {
$Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} = {
$Self->{'DashboardBackend'}->{'0115-TicketWorkflow'} = {
$Self->{'DashboardBackend'}->{'0220-TicketCreate'} = {
$Self->{'DashboardBackend'}->{'0300-IFrame'} = {
$Self->{'DashboardBackend'}->{'0400-UserOnline'} = {
Any enlightment would be appreciated.
Doing some more digging it appears that when I updated to use the StaticDB
backend the regeneration of
the ZZZAuto.pm file is what caused stuff to disappear!! Is this a bug or a
feature?
Ok - it looks like 0099 has been replaced by 0270. It appears at the bottom of
the Dashboard instead of the top.
--
Stephen Clark
*NetWolves Managed Services, LLC.*
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
