[otrs] Generic REST Interface TicketUpdate function with python

[Michael Ablassmeier]

hi guys,

im playing around with the new REST Interface struggling to find out how 
to pass valid data to the TicketUpdate function. I can read the
TicketData with the TicketGet function without any problems, but fail
to update any ticket information.
I have registered the WS as following:

---
Debugger:
  DebugThreshold: debug
  TestMode: '0'
Description: ''
FrameworkVersion: 4.0.1
Provider:
  Operation:
    TicketGet:
      Description: ''
      MappingInbound:
        Type: Simple
      MappingOutbound:
        Type: Simple
      Type: Ticket::TicketGet
    TicketUpdate:
      Description: ''
      MappingInbound:
        Type: Simple
      MappingOutbound:
        Type: Simple
      Type: Ticket::TicketUpdate
  Transport:
    Config:
      KeepAlive: ''
      MaxLength: '20000000'
      RouteOperationMapping:
        TicketGet:
          Route: /TicketGet/:TicketID
        TicketUpdate:
          RequestMethod:
          - POST
          Route: /TicketUpdate/:TicketID
    Type: HTTP::REST
RemoteSystem: ''
Requester:
  Transport:
    Type: '


And i try to access the TicketUpdate Function via python, short
snipped like this:

<imports>
ticketdata = dict(
        UserLogin='username',
        Password='username',
        Data=dict(
            Ticket=dict(
                Title='changeme'
                ))
        )
url = 
'http://myotrs/otrs/nph-genericinterface.pl/Webservice/Test/TicketUpdate/10017'
r = requests.post(url, params=ticketdata)
print r.content

And the TicketUpdate function returns like:

{"TicketNumber":"2014112680000111","TicketID":"10017"}

but does not change anything in the Ticket and does not
error out.

Looking at the debugger it seems clear that not all data
is passed in my post request:

Incoming data before mapping (2014-11-27 10:41:34, debug)
$VAR1 = {
  'Data' => 'Ticket',
  'Password' => 'username',
  'RequestMethod' => 'POST',
  'TicketID' => '10017',
  'UserLogin' => 'username'
};
Incoming data after mapping (2014-11-27 10:41:34, debug)
$VAR1 = {
  'Data' => 'Ticket',
  'Password' => 'username',
  'RequestMethod' => 'POST',
  'TicketID' => '10017',
  'UserLogin' => 'username'
};

but i struggle to find out how to pass it rightfully?
Passing a json.dumps() generated data string will error
out and urlencoding seems not the right way. Can someone
give me a pointer here? Thanks!
--
Michael Ablassmeier
Senior Support Engineer

Ziegelstrasse 1
D-83629 Weyarn

Fon    +49 (0) 80 20 / 180-0
Fax    +49 (0) 80 20 / 180-666

Mail    supp...@sep.de
Web   http://www.sep.de
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs