I don't think it's possible from within OTRS. But you can always access the database (use a read-only connection) and pull the relevant data yourself.
2014-10-22 16:04 GMT+02:00 Michal Vavak <mva...@gmail.com>: > Hi, > > I need to create a stats report that would tell me the number of replies > in specified queues. Not only the number of solved tickets, but literally > the number of replies - eg. if it takes 4 replies to close a ticket I need > the number 4 for that ticket, not count it as 1. > > Is this possible? If so, how can I setup such report? > > Thanks a lot. > > Michal > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Lars
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