Hi again, I solved the problem, although I'm not yet sure what has been the real cause.
My assumption, that the redirection of the user with the session-key appended failed seemed to be correct. After manually entering http://examle.com/index.pl?OTRSAgentInterface=SessionKeyReadFromSessionTableInDatabase After playing around with some settings (regarding perl-handlers, error messages: "script produced no output", "Script failed to send data") I googled these and found suggestions to downgrade ActivePerl from 5.16.3.1604 to 5.16.3.1603. So thanks to everybody who read my mail and tried to help. Greetings Elmar 2014-08-06 12:45 GMT+02:00 Elmar A. <oxyf...@googlemail.com>: > Hi, > > I'm trying to install/configure OTRS on a Windows Server 2012 with IIS > (and MSSQL as RDBMS). > > So far, the install itself succeeded, the database has been created etc. > (i.e: I stepped through install.pl). But when I try to login with > root@localhost and the given password the login-form just reappears, as > if I just opened the page. > > If I enter a wrong password, an error message is shown "your password is > wrong" etc. > > After a login with the correct credentials OTRS at least creates some rows > in the sessions tables, so to some extent the login is being processed. > > Also, otrs.log contains one line for each "login": [Wed Aug 6 12:10:42 > 2014][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost > authentication ok (Method: sha256, REMOTE_ADDR: x.x.x.x). otrs.log.error > has no specific errors (only "SecureMode active", because I tried to access > install.pl). > > Is there a way to get a more verbose logging? I found something like > $Self->{Debug} = 3; for Config.pm, but this logs only (a lot of) calls to > Config.pm->Get into otrs.log.error. > > For me the problem looks like as if the server does not tell the browser > about the session that's being created for the user: No > Session-Key/redirect in URL, no Cookie sent in Response-Header (even after > setting SessionUseCookie = 1;), and showing the login form as if I'm not > logged in, i.e.: no valid session. > > What should usually happen after login? Which URL should be accessed, what > does a valid URL with session key look like? I could try to manually type > in the url with the session key from the database, maybe it's just a > redirect problem? > > Or maybe someone has even a concrete idea what's wrong, googling for > "login does not work" is not very productive. > > Greetings > Elmar > > >
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