Hi. We have need to create a support panel that will allow the submission of tickets via email and web interface. The problem is, we use this somewhat unconventionally. We have need to support multiple customers for multiple products across several domain names. Each customer needs to be able to only see their issues and we cannot have queues openly visible to a user that shouldn't see them. Please see below for example.
support.domaina.com - leads to customer.pl where a customer can ONLY register for domaina.com and only see queues available to domaina.com support.domainb.com - leads to customer.pl where a customer can ONLY register for domainb.com and only see queues available to domainb.com ... ... Agents will need to be able to access some/all of the queues above to work tickets submitted. I know this is obviously possible if we run separate instances of OTRS. Is this possible to accomplish without having to maintain separate instances? Also of note, users on domaina.com and domainb.com and so on may have varied @domain.com based email address. Therefore, I don't think there is a way to group them as a customer and lock it down that way. Thank you all in advance. I have looped my brain back upon itself trying to think about this one and am stuck in a loop. I need some outside intervention. Justin Cole ECHO Labs LLC CONFIDENTIALITY NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
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