it will match email. So change the email address in db users.
On Tue, Jul 8, 2014 at 6:24 AM, Alessandro Cortiana <
alessandro.corti...@inetworking.it> wrote:
> Hi,
>
> we have an OTRS 3.3.7 installation with 2 customer user backends (DB and
> LDAP).
>
> Some users are duplicated on both backends, with different customer ID
> assigned
>
> on each backend.
>
> If a mail from a duplicated user enters the system, we want to configure
> OTRS to
>
> use the LDAP backend (so the ticket get the right CustomerID)
>
> So I simply configured the duplicated DB users as “invalid”.
>
> The problem is that, If a duplicated user sends an email to the OTRS
> system,
>
> OTRS continues to attach that mail to the invalid customer user (I can see
> it because
>
> the DB customer ID is different from the LDAP one) even if the user is
> marked
>
> as “invalid”.
>
>
>
> I tried to change the order of the Customer User backends in the config
> file also
>
> using the numbering:
>
>
>
> $Self->{CustomerUser1} = {
>
> Name => 'LDAP Datasource',
>
> $Self->{CustomerUser2} = {
>
> Name => 'Customer Database',
>
>
>
> But OTRS continues to do the wrong thing.
>
> What do you suggest? Am I doing something wrong?
>
>
>
> Regards,
>
> Alessandro Cortiana
>
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