Think this demands understanding to answer correctly... how are you defining that a ticket's solved?
Seems that use of 'pending close+' should solve request. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
