On three separate tickets opened this morning, clicking into them returns the message, "This item has no articles yet." This occurred on tickets opened by two different users. The only commonality is that they were all for the same sub-queue, so they were opened through the web interface. (Emailed tickets hit a different master queue for manual distribution.)
Any thoughts on how to see the details that were entered for these tickets? Marty Hillman - IT Manager of Network Infrastructure [cid:image001.png@01CF75A2.72EBC700] 5801 Clearwater Drive, Minnetonka, MN 55343 P 612.617.4333 | E mhill...@equuscs.com<mailto:mhill...@equuscs.com>
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