Hi Alvaro, We use LDAP integration, The users from the same department have the same CustomerID, what you mean my Customer Company reference?
2014-04-29 18:15 GMT-03:00 Alvaro Cordero <alv...@gridshield.net>: > In order for this to work, all the company users should have the same > CustomerID which is the CustomerID in the Customer Company reference as > well., that's the way system relates all customers within the same company. > > Regards > > > 2014-04-29 14:26 GMT-06:00 André Cavalcante <treba.an...@gmail.com>: > >> Hi there, >> >> I wonder why Company Tickets is not working. >> >> The customers in my system should have access to all tickets opened buy >> their department colleagues via the customer panel. >> >> When they select Customer Tickets at Customer Panel nothing happens. >> >> Thanks in advance for your time and you help. >> >> -- >> *André Luiz C. e Cavalcante, PMP, PRINCE2* >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *André Luiz C. e Cavalcante, PMP, PRINCE2*
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
