Depending on the client's mail software, the "Out of Office" may have some specific headers.
You can check http://www.iana.org/assignments/auto-submitted-keywords/auto-submitted-keywords.xhtml for instance. Or http://en.wikipedia.org/wiki/Email, search for "Precedence:" I don't know how widely this is used though. Olivier On Apr 4, 2014, at 15:58, Sander Goudswaard <s.goudswa...@westerscheldetunnel.nl> wrote: > But then I’d miss the information – I would rather not see the ticket status > change but still have the information merged in the ticket. > > > You could use email filters for that, search for Out of the office in the > header or the body, etc and then ignore those messages. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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