make sure autoresponses are attached to all queues.
On Thu, Apr 3, 2014 at 11:29 AM, Alvaro Cordero <alv...@gridshield.net>wrote: > Hello, > > I am using OTRS 3.3.5 on a CentOS System > > I have being trying to make an autoresponse to go out to a customer > whenever a new ticket gets created, but it only works when the new ticket > is created by email, not when I create a Process ticket nor a Phone Ticket > nor an Email Ticket. > > Since the autoresponse didn't work I tried with a Notification event for > the ticketcreate event, but it has the exact same efect, it only goes out > when the ticket is created by an incoming email but not when a phone, email > or process ticket is created. > > I know you migth say, if the customer is calling give'em the ticket number > or send a email afterwards.... > > Any advice will be appreciated. > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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