How can I have the ‘Escalated Tickets’ window not show the Closed tickets - I would like it only to show new or open tickets that have been escalated. This will confuse agents when they see ‘Closed’ tickets in the Escalated window on the dashboard.
The weird thing is, when I click on the filter for State, it only has a listing for ‘closed successfully’. Why? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
