Check also if the leading zero is part of the System ID On Mar 17, 2014 5:23 AM, "Sander Goudswaard" < s.goudswa...@westerscheldetunnel.nl> wrote:
> We have a ticket numbering system of type 'Year', e.g. 2014-xxxxx. Now, > after having created 9999 tickets, the ticket number went from 2014-09999 > to 2014-010000. > > > > We really want to get rid of the leading zero but have no clue as to why > the leading zero is added. The minimum length is 5, which has been reached. > The TicketCounter.log does not contain a leading zero. > > > > If anyone can give me a quick hint... it would be appreciated! > > > > Regards, > > Sander > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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