save a search. Click the magnifying glass. Click Create New "Recently closed" (don't click Add yet)
Add another attribute: State (click plus) highlight any relevant state: closed successful, closed unsuccessful (ctrl-click for multiselect). Add other attributes (for instance, Owner (me)) Add other attribute: Ticket Close Time (search criteria) last = within the last x timeperiod before = after x timeperiod (ago). NOW click Add (at the top) Run search if desired. Profile Link button provides a bookmarkable URL for this search. This is per user. On Fri, Mar 14, 2014 at 1:26 PM, Leah Kelly <lke...@tenstreet.com> wrote: > Thanks for all the help, again. Love this forum. > > My new question is this - is there a way to be able to see your sent > emails easily, like from a folder like it would work in an email client? > Agents are finding it very difficult to return to a ticket they've closed > or responded to, in order to review what they > sent, forward, or respond to again (if they sent it prematurely, for > example). > > We have 'full text' search enabled, and they know how to use the search > tool, but they still find searching > very non-intuitive and time-consuming. Are there any tips or help we can > get in this area? > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
