Hi,
> *DB Customer backend field:*
>
> Similar as above - just add the field in
> Ticket::Frontend::AgentTicketQueue###DefaultColumns. For me, this
> field is CustomerLanguage.
>
> On top of this, you need to tell OTRS how to retrieve the
> information - I added this in
> Kernel/Output/HTML/TicketOverviewSmall.pm around line 1258:
>
> # customer info (customer language) if (
> $Param{Config}->{CustomerInfo} ) { if ( $Article{CustomerUserID} )
> { my %CustomerUser =
> $Self->{CustomerUserObject}->CustomerUserDataGet( User =>
> $Article{CustomerUserID}); if ($CustomerUser{UserLanguage}) {
> $Article{CustomerLanguage} = $CustomerUser{UserLanguage}; } } }
>
> Allowing Sorting / Filtering based on those values still
> challenges me... This is configured in
> Kernel/Output/HTML/TicketOverviewSmall.pm around lines 150, but it
> requires the definition of Filtering / Sorting functions, which is
> a bit tricky in my case because the data is stored in an external
> DB.
>
> Olivier
or you might store this information (customer language) directly in a
dynamic field, which you can then display in the queue view, without
modifying any code.
See here:
http://doc.otrs.org/3.3/en/html/external-backends.html#dynamicfield-from-customeruser
--Mathias
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