I have done similar, but only through selecting CSV in the dropdown for the query. It then pops right open in Excel. Since I primarily use this for reporting it works for me, but now you are giving me thoughts about mass reallocation of tickets between agents.
-----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Olivier Macchioni Sent: Monday, February 17, 2014 1:38 AM To: User questions and discussions about OTRS. Subject: [otrs] Adding filters in the AgentTicketQueue Hello dear List, Today, the AgentTicketQueue allows to sort tickets by various columns (Age, Ticket Number, State, ...) - I've added some more columns for our own needs (Customer Language for instance). I wonder if it's possible to add the option to "Filter" the tickets depending the value in those columns, to show for instance only the "Open" tickets or only the tickets in German (or a combination of the two). I'm envisioning filters à la Excel, with a simple drop-down using <SELECT> + some Javascript to trigger the filtering. Has anyone done this so far? Olivier --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
