restart apache?
On Thu, Feb 13, 2014 at 4:23 AM, Finetti, Stefano < sfine...@lynx-international.com> wrote: > Hello everyone. I'm quite at loss with this problem. > > I know that OTRS has a "Custom" directory in which i can replicate the > tree structure of the system in order to customize some of the modules that > the system will use. > > In order to add some modification to the customer company creation and > editing, I've copied > > Kernel/Modules/AdminCustomerCompany.pm to > Custom/Kernel/Modules/AdminCustomerCompany.pm > > I've also created a file under Customer/Kernel/System/ called Payments.pm > which correctly register itself as a package and it's used by the custom > AdminCustomerCompany.pm module. > > The weird (is the only word I can use) behaviour is: > > The customized module isn't loaded every time I access the customer > company creation, but only randomly. The other times, the original file in > Modules directory is used by the system. > > To be sure of this, I've put a Log entry into both files to check which > was used, so I'm sure that sometimes it uses the original script and > sometime it uses the new one. > > I always do the same operation: go to Users->Customer Company > Administration and then select "Add Customer". > > What can cause this apparently random choice about which file to use? > > Thanks in advance > > -- > *Lynx International Srl* > *Stefano Finetti* > *Customer Service Manager* > *http://www.lynx-international.com <http://www.lynx-international.com>* > > *Axed Group* > Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina > Skype: *ssfinetti* > Mobile: +39 348.38.58.165 > > > This e-mail and any files transmitted contain documentation which is > highly confidential and intended solely for the use of the individual or > entity to whom they are addressed. All written data and other information > in the documentation is and shall remain the property of the disclosing > party. If you are not the intended recipient you are hereby formally > notified that any disclosure, dissemination, forwarding, storing, copying > or use of any of the information is strictly prohibited and will be legally > pursued. If you received this in error, please contact the sender and > destroy the documentation including deletion of the same from any computer. > Thank you. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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