Use OTRS_tag placeholders.
On Wed, Feb 12, 2014 at 12:12 PM, Leah Kelly <lke...@tenstreet.com> wrote: > Since signatures and email addresses are connected to queues, it's not so > easy to work another person's queue when somebody > is out. For example, when Elizabeth is out, Amanda works Elizabeth's > queue. Amanda tries to reply to the customer, and the email says "Amanda < > elizab...@domain.com>", and the signature is Elizabeth's as well, not > Amanda's. > > How can we fix this or work around? > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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