Web: CustomerGroups, customers members of groups that belongs to the queues they have access to. (Each Queue has a group. Each agent can be members of multiple groups. Remove Queue from "users" group.
Email: PostmasterFilter. On Wed, Feb 5, 2014 at 12:36 PM, Leah Kelly <lke...@tenstreet.com> wrote: > Thank you everybody, this helps a lot! I appreciate your answer Gerald, > this clears things up for me > regarding the differences between the configuration set-ups. Thanks! I > have decided to keep > the parent Client Services, with each AM as a child (subqueue). This is > because most requests are > made to specific AMs as they are their POC. > > The next questions would be, is there a way to filter the generic requests > that are made > to the parent (support@) into the AM who represents them? Sometimes > clients don't know > who their AM is, so they just write to the generic box. It would be nice > to push that client > to the AMs queue so the appropriate AM could handle their client. > > I was thinking we could do it based on domain names, can anybody think of > a better more > efficient way? > > Thanks again! > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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