Hi, I'm trying to find out if it is possible to get a report on ticket resolution time given a schedule of 8x5.
This is very important for SLA with other companies. Can you help me? Best Regards. ---------------------------------------------------------------------------------------------- [image001] Hugo Hidalgo Peñalver Support System Engineer, EMEA Cloud CoC Anabel Segura 7 28108 Alcobendas - Madrid (SPAIN) Mo: +34 912032960 E-mail: hugo.hida...@emea.nec.com<mailto:hugo.hida...@emea.nec.com>
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