I have setup in GenericAgent.pm , cron is also running , I can see logs
also.
Jan 9 01:36:01 localhost OTRS-otrs.GenericAgent.pl-10[25002]:
[Notice][Kernel::System::GenericAgent::_JobRunTicket] Use module
(Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket
(2014010910000044/267).
Jan 9 01:36:01 localhost OTRS-otrs.GenericAgent.pl-10[25002]:
[Notice][Kernel::System::GenericAgent::_JobRunTicket] Use module
(Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket
(2014010910000053/268).
Jan 9 01:36:01 localhost OTRS-otrs.GenericAgent.pl-10[25002]:
[Notice][Kernel::System::GenericAgent::_JobRunTicket] Use module
(Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket
(2014010910000062/269).
Jan 9 01:36:01 localhost OTRS-otrs.GenericAgent.pl-10[25002]:
[Notice][Kernel::System::GenericAgent::_JobRunTicket] Use module
(Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket
(2014010910000071/270).
However, it does not send any notification-email to the owner/group like
NewTicket notifications,
No escalation emails sent like First Response/Solution time.
Is it bcoz ticket state is new ??
--
--------------------------
Darshak Modi
Elitecore Tech.|India
Support: 081 41 344 244
Cell: 09909008245
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