On 1/6/2014 10:41 PM, Nick Bright wrote:
Greetings,
What might be causing the inability to change SysConfig parameters
from the Agent UI?
File permissions are correct:
-rw-rw----. 1 apache apache 208K Jan 6 22:37 ZZZAAuto.pm
-rw-rw----. 1 apache apache 11K Jan 6 22:26 ZZZAuto.pm
Yet when I modify a value through the SysConfig UI the browser chews
on it for a moment, reloads the page, and nothing has changed.
If I modify the values directly in the .pm files above, the changes
are reflected properly in the SysConfig UI and take effect in OTRS.
Thoughts?
Interesting.
On a thought (though it's not running as such) I changed the permissions
on these two files to otrs_user:apache. I was able to make /one single
update/ through the SysConfig UI, which updated the permissions on the
files to apache:apache, and locked out any further changes.
Obviously it's file permissions, but the permissions aren't behaving as
they should; and OTRS is resetting them.
I tried re-running:
bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=apache
--web-user=otrs --web-group=apache /opt/otrs
But it had no effect.
Apache is, in fact, running as apache:apache. It should have no problem
access the files at all.
Any thoughts or suggestions appreciated.
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