Den 01/01/2014 kl. 21.07 skrev Leah Kelly <lke...@tenstreet.com>: > Here’s my problem: > When creating a new email or phone ticket, the 'From Queue' drop-down is > filled with a list of “<>”s. Each “<>" corresponds to a specific queue - > whereupon after selecting any given “<>", you can then select an agent in the > ‘Owner’ drop-down who is a member of that queue. The only way to find your > queue is to select a “<>” and then see if your name is in the ‘Owner’ > drop-down - thiis is currently the only way we can create a new email/phone > ticket. The agents have to search through the “<> each time until they find > their name in the Owner drop-down.
An easy way to find out whether you changed something or have run into a bug is to rename the Kernel/Config/Files/ZZZAuto.pm to something like ZZZAuto.pm.bak. This file contains all of your changes and if renamed, OTRS will effectively reset to default settings. You don’t have to restart anything after the rename, just check out of the error is still there. If the error is still present, something is wrong with your installation. If it goes away, you changed something. If you changed something then create a new ZZZAuto.pm and start copying blocks from your backup copy. After each addition, check to see if the error emerges. When it does, you have found the culprit. -- Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
