Interesting Nick. When creating an outbound phonecall and saving the action, the 'from' field is filled with the name of the contact of the previously selected action - even when that contact is not the ticket customer. Very confusing.
OTRS 3.3.2 here. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
