Ok, I'm just about ready to have OTRS live. The last thing I'm working on is notifying an Agent that a ticket has been placed in their ownership.
I see there is a notification for Agent:OwnerUpdate. How is that triggered so that an email notification is sent to the Agent that has received that ticket? I have read the manual, and I'm guessing it should be working but it's not. I'm missing something simple. If you need screenshots, please let me know. Jill Goldstein Customer Support http://spfsolutions.biz<http://spfsolutions.biz/> Phone: 303-731-5634
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