Thank you for the assistance! I found the group permissions for the Ticket Queue Overview in SysConfig. I also found that my crontab for OTRS didn't get appropriately rewritten with the additional cron jobs.
Nick -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Gruner Sent: Thursday, November 14, 2013 12:48 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS 3.3.1 Ticket Overview Hi Nick, Am 13.11.13 16:57, schrieb Nick Lapp: > I just upgraded to OTRS 3.3.1 and the new Ticket Queue Overview module > on the dashboard is showing "No data found." That depends on the configuration of this dashboard widget. You should check the settings for the permissions to use when looking for tickets. I've also added a new > statistics module to the dashboard and it just displays a message > about the data being prepared but it never appears. There is a cronjob that needs to run, otrs.GenerateDashboardStats.pl. Please see UPGRADING.md, step 16. Regards, mg -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Happy Birthday OTRS ! - 10 Jahre innovatives und flexibles Service Management - Lassen Sie uns zusammen vorwärts gehen --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
