CustomerAuth is Authentication and CustomerUser is OTRS lookup. If CustomerUser is default (OTRS database), then the customer must be manually created with the same login as ldap/ad. If CustomerUser is set for ldap (in Config.pm) then the authentication will match the user. http://forums.otterhub.org/viewtopic.php?f=60&t=16543 might help?
On Fri, Aug 2, 2013 at 10:26 AM, Erik van Ast <erik.van....@suzohapp.nl>wrote: > Hi everyone, > > I have solved the problem of not being able to save anything in the > "SysConfig" area by running the SetPermissions.pl command correctly. > The problem with (new) customers not able to log on, still persists > however. Older users on our network that have been there for many years can > log on without a problem, but newer users that are member of the same group > in Active Directory cannot log on and when they try they see the following > message :" Authentication succeeded, but no customer record is found in the > customer backend. Please contact your administrator." > When I look in the System log, I also see the following (logging on with > user FerryB): "No such user 'FerryB'!" and in the same second " > CustomerUser: FerryB (CN=Ferry Bostelaar,OU=Verkoop,OU=Suzo > NL,DC=Suzo,DC=int) authentication ok (REMOTE_ADDR: 192.168.1.125)."... > So authentication is OK, but the user is unable to log on as customer... > This is a problem since I upgraded OTRS a couple of times... Users that > have been here for many years are able to log on, but this particular user > is here less than a year and he is unable to log on... > > Who can help me out? > > Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, > _______________________________________________________________ > > Erik van Ast > _______________________________________________________________ > > > -----Oorspronkelijk bericht----- > Van: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Namens > otrs-requ...@otrs.org > Verzonden: vrijdag 2 augustus 2013 14:00 > Aan: otrs@otrs.org > Onderwerp: otrs Digest, Vol 59, Issue 2 > > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific than > "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Add more "Ticket Information" (Esteban Monge) > 2. Re: Add more "Ticket Information" (Alvaro Cordero) > 3. Re: Lock agent access to archived tickets (Gerald Young) > 4. Customers are not being added automatically. Worked in > previous versions, but not anymore after update. LDAP... > (Erik van Ast) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 01 Aug 2013 08:43:38 -0600 > From: Esteban Monge <este...@nuevaeralatam.com> > Subject: [otrs] Add more "Ticket Information" > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: <51fa741a.2050...@nuevaeralatam.com> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Hello folks I want to add more information to Ticket Information in Ticket > Zoom, for example add a DynamicField, but I can't find information about > that, "Googling" the information is old and deprecated. I have OTRS 3.1.x > > Regards > > > > > ------------------------------ > > Message: 2 > Date: Thu, 1 Aug 2013 09:18:10 -0600 > From: Alvaro Cordero <alv...@gridshield.net> > Subject: Re: [otrs] Add more "Ticket Information" > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <CAKzf-ZML2Y9gu8_6Op9rKZFv= > x+s_dooudfm_rncflotnzj...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Hello Esteban, If you wan't to publish Dynamic Fields in Ticket Zoom look > in Sysconfig for TicketZoom > > Ticket::Frontend::AgentTicketZoom###DynamicField > > There you can set your Dynamic Field Viewable. > > > Also if you wan't to see them for example in the Queview Dashboard. > > Then you look for TicketOverview and in the corresponding section enable > them. > Ticket::Frontend::OverviewSmall###DynamicField > > > > > 2013/8/1 Esteban Monge <este...@nuevaeralatam.com> > > > Hello folks I want to add more information to Ticket Information in > > Ticket Zoom, for example add a DynamicField, but I can't find > > information about that, "Googling" the information is old and > > deprecated. I have OTRS 3.1.x > > > > Regards > > > > > > ------------------------------**------------------------------**------ > > --- OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: > > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail > > /otrs> To unsubscribe: > > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cg > > i-bin/listinfo/otrs> > > > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20130801/177dd29b/attachment-0001.html > > > > ------------------------------ > > Message: 3 > Date: Thu, 1 Aug 2013 11:29:50 -0400 > From: Gerald Young <cryth...@gmail.com> > Subject: Re: [otrs] Lock agent access to archived tickets > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > < > cakk-oukjdbz-gwf4dr3cdz9najgfyjbpsubsm9esgwuxp_o...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Another option is to move the tickets to a queue with a group that doesn't > have permissions for those people. > > > On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem > <dvanadric...@gmail.com>wrote: > > > Hi all, > > > > I have a system quite a lot of archived tickets by now. > > Currently it is possible access these tickets via the search-attribute > > or by typing in the ticketnr in the addressbar. > > > > Is it possible via ACL to block access to these tickets altogether? > > Or if that is not possible, at least block the archive search-attribute? > > > > Thanks in advance. > > Dion > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20130801/4a8c2e21/attachment-0001.html > > > > ------------------------------ > > Message: 4 > Date: Fri, 2 Aug 2013 12:33:43 +0200 > From: "Erik van Ast" <erik.van....@suzohapp.nl> > Subject: [otrs] Customers are not being added automatically. Worked in > previous versions, but not anymore after update. LDAP... > To: <otrs@otrs.org> > Message-ID: > <80a72f1b1cff80409d8e422437cedc9a0371a...@srv03-suzo-03.suzo.int> > Content-Type: text/plain; charset="iso-8859-1" > > Hi all, > > > > We have updated our OTRS version a couple of times and now I see that it > works good, but I miss a lot of users in the "Customers" area. Customers > should automatically be imported and we use an LDAP (Windows 2003 domain) > connection for that... Nothing has changed in the config, but if I try to > edit the "Frontend::Customer::Auth" and save it, I get the message below. > Does it have something to do with it? > > We use OTRS version 3.2.9, running on OpenSUSE 11.2... > > > Error Message: Can't write ConfigItem! > > Error details: > Backend ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Fri Aug 2 12:28:34 > 2013 Message: Can't write ConfigItem! RemoteAddress: 192.168.1.125 > RequestURI: /otrs/index.pl Traceback (27947): Module: > Kernel::Modules::AdminSysConfig::Run (OTRS 3.2.9) Line: 201 Module: > Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.9) Line: 863 Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: > ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31 > > > > Met vriendelijke groet / Kind regards / Mit freundlichem Gru?, > _______________________________________________________________ > > Erik van Ast > > > > > Please visit our new ecommerce website http://eu.suzohapp.com And we need > your opinion! Please rate your experience at http://eu.suzohapp.com/survey > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20130802/d6c2b862/attachment-0001.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 59, Issue 2 > *********************************** > > ______________________________________________________________________ > This email has been scanned by the IT101 Email Security System. > For more information please visit > http://www.it101.be______________________________________________________________________ > > Please visit our new ecommerce website http://eu.suzohapp.com > And we need your opinion! 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