No, this has been asked many times before. The way you achieve this is to have 2 mailboxes and setup an email address which delivers the mail to both mailboxes. You then use one mailbox to pull the emails into OTRS and the other mailbox acts as an "archive".
Steve On 3 July 2013 13:09, Ralf Hildebrandt <ralf.hildebra...@charite.de> wrote: > Currently we're fetching the messages from an IMAP mailbox using > fetchmail. Is there a way of keeping the messages in the IMAP mailbox > and maybe just mark them read? > > -- > Ralf Hildebrandt Charite Universitätsmedizin Berlin > ralf.hildebra...@charite.de Campus Benjamin Franklin > http://www.charite.de Hindenburgdamm 30, 12203 Berlin > Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
