Correct me if I am wrong... The RW permission is only to that group and extends to the queue associated with that group. Hence, this allows a customer to open and close cases in that queue. However, the other permissions are more global like changes owenership, etc...
If this is right, is there a way to set a more specific permissions on that queue like disable closing or reopening a ticket? Thanks for your help. On Tue, Jul 2, 2013 at 4:15 AM, Steven Carr <sjc...@gmail.com> wrote: > It's not a proper use case. The customer should not have access to > those abilities, that is the job of an agent. A customer submits a > ticket and expects a response, he/she is agnostic to the process of > managing the ticket. > > Steve > > > On 2 July 2013 02:39, Roman Gelfand <rgelfa...@gmail.com> wrote: >> While agent/group mapping has a full array of fine-grained of >> permissions, the customer/group access permission only shows RO or RW. >> Is there a way to add permissions like change owner, move to queue, >> etc..? >> >> If this is not a proper use in case of customer/group, please, let me know. >> >> Thanks in advance >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
