When viewing Queue or Status View in L mode (upper right hand corner of the list), there is an article selected to view. By default, it's the latest article. However, if you want to view it in a method that shows, for instance, the last customer response, or a note-report or note-summary, here is where you'd be able to choose that.
Incidentally, this is only the "first" article shown. Other articles are selectable from the overview. On Wed, Jun 26, 2013 at 5:21 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: > Hi list, > > Does anyone know where I can see the effect of this configuration? > > Configuration: Ticket::Frontend::Overview::PreviewArticleTypeExpanded > Help text: Defines wich article type should be expanded when entering the > overview. If nothing defined, latest article will be expanded. > > Thanks, > Bogdan > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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