Owner will only change on unlocked ticket and is automatically assigned upon first to respond. One who is not an owner cannot use the reply feature.
On Fri, Jun 14, 2013 at 10:36 AM, Mihai Oprea <mihai.op...@sphs.ro> wrote: > Hello,**** > > ** ** > > I have studied and test OTRS for the past 2 month, and I found that it can > do a lot of great things. **** > > But I cannot figure out how can you automatically assign an owner to the > ticket to the first agent that responses to an email ticket.**** > > Let me make it clear:**** > > **- **Someone send an email on OTRS’ address**** > > **- **A new ticket is created**** > > **- **An agent gives a response to that ticket and I want that > when he does this the owner to be automatically changed to the respective > agent that answered**** > > **- **Also if it changes the owner there should be a noted added > to that ticket, as it is done when you manually change owner.**** > > ** ** > > So please give me an advice on how can I do that or something similar if > you’ve already done this.**** > > ** ** > > Thank you and I hope I was clear enough.**** > > ** ** > > Have a good day!**** > > ** ** > > *----* > > *Mihai Oprea***** > > *mihai.op...@sphs.ro***** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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