Hi Gerald, thanks for the hint, I was hoping in a simple boolean parameter to enable :-) Since we have a configuration with Agents in LDAP from AD and Customers in OTRS MySQL Database, I think that I could use the multiple customer backend feature of OTRS (as described here [1]) defining CustomerUser1 from the current mysql and CustomerUser2 from AD via LDAP. I'll do some tests.
Anyone has already implemented a configuration like this? Thanks, Luca [1] http://doc.otrs.org/3.2/en/html/customer-user-backend.html 2013/6/12 Gerald Young <cryth...@gmail.com> > add agents as customers. > > > On Wed, Jun 12, 2013 at 4:42 AM, Luca Maranzano <liuk...@gmail.com> wrote: > >> Hello all, >> >> when composing articles there is a nice autocompletion feature which >> autocompletes e-mail addresses looking up from the Customer database. >> >> Is there a way to enable lookup *also* from the Agent list database? It >> shoudl be very helpful. >> >> Thanks in advance. >> Best regards, >> Luca >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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