Customer update time would be the create_time of an article attached to the ticket.
Dynamic Field Value can be obtained through API or for more information: http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p77686 On Wed, May 22, 2013 at 8:58 AM, KalyanaChakravarthy MP < kalyanachakravarthy...@cybertech.com> wrote: > Hi ,**** > > **1. **How to find the customer update time. Any Ticket agent > update time that is change time of ticket . same way customer also > updated ticket is change time or any option there Column in database. > **** > > **2. **Specify ticket dynamic value where store in database in > ticket table not having, how to linking dynamic field values in tickets . > any ticket number base how to find out dynamic value.**** > > ** ** > > Please anybody help me**** > > ** ** > > Thank you**** > > *Regards,* > > *Kalyana chakravarthy M .P,* > > *Sr software Engineer.* > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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