Hi list, I have a random list of tickets provided to me just with their numbers and without a search criteria (they don't match any such criteria).
Example: Please change dynamic field "Flag1" to value "off" for tickets with numbers: 2012122010786628 2013021710795472 2013041110000870 2013061310000604 ... /Example I would like to use the bulk edit function from the agent UI to edit a dynamic field assoc. with these tickets but, as far as I know, I can't because they can't all be found through a single search. Is there a way to search for them by providing a list of ticket numbers to the search? I tried and it doesn't seem to work but still hope I'm missing something because it seems like a very common sense scenario. Thanks, bogdan
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