Oh, yeah. how to fix. Well, It's SMTP. There's a SysConfig option (Sendmail?) for that. Likely you've put a username and password for your SMTP server that isn't correct/has changed/doesn't like your otrs ip address.
I know you wanted help, but at least a bit of searching<https://www.google.com/search?q=site:forums.otterhub.org+smtp+authentication+failed>might be useful, then come back with what you've tried and what doesn't work. On Thu, Apr 25, 2013 at 3:24 PM, Gerald Young <cryth...@gmail.com> wrote: > Could it be that SMTP authentication failed? > > > On Thu, Apr 25, 2013 at 3:14 PM, Marcos S <marcos.mail...@gmail.com>wrote: > >> Hi, >> >> I need help with this issue >> >> Erro: SMTP authentication failed: 5355.7.8 Error: authentication failed: >> authenticatio[..] >> >> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Apr 25 16:15:15 2013 >> >> Message: SMTP authentication failed: 5355.7.8 Error: authentication >> failed: authentication failure >> ! Enable Net::SMTP debug for more info! >> >> Traceback (7239): >> Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 103 >> Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690 >> Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) >> Line: 2027 >> Module: Kernel::Modules::AgentTicketEmail::Run (v1.99.2.3) Line: 812 >> Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 >> Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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