Darshak Modi schrieb:
I think for that also, you need to have ticketid somewhere in subject/body
Did you test, or do you just suspect? I just tested. I created a ticket by
sending mail to OTRS. Without waiting for OTRS to accnolege my mail, I then sent
a reply to my original mail, keeping just the subject (and, I think, the
In-Reply-To header line) intact. OTRS did add the second mail to the ticket that
was created out of the first mail.
Susan
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
