use the -f CSV option in otrs.GenerateStats.pl Please don't ask questions directly to people on a public mailing list unless they address you. This isn't that person's email and it's not good etiquette to send to a personal email address and to a public forum at the same time.
On Thu, Apr 18, 2013 at 7:38 AM, Yousef Hamad <yha...@aspire-infotech.net>wrote: > Hi Susan, > I resolved the problem and made the next State as mandatory without remove > the Close option , but still how can make reports for survey I need to the > Survey results can be exported to excel (csv) file with the individual > ratings, which includes ticket number, customer name, SLA response, SLA > resolution and average score of the questions. > > > > > Thanks, > Yousef Hamad > Technical Support > Mob +962 799372852 > > > > > > _______________________________________________________________________________________________________________________________________________________________________________________________________________ > > This message contains confidential information and is intended only for > the individual named. If you are not the named addressee you should not > disseminate, distribute or copy this e-mail. Please notify the sender > immediately by e-mail if you have received this e-mail by mistake and > delete this e-mail from your system. E-mail transmission cannot be > guaranteed to be secured or error-free, as information could be > intercepted, corrupted, lost, destroyed, arrive late or incomplete, or > contain viruses. The sender therefore does not accept liability for any > errors or omissions in the contents of this message, which arise as a > result of e-mail transmission. If verification is required please request a > hard-copy version. > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of the company. Employees of > Aspire Infotech are expressly required not to make defamatory statements > and not to infringe or authorize any infringement of copyright or any other > legal right by email communications. > > Aspire Infotech, 130 Queen Rania Street, PO Box 840098 Amman 11181 Jordan > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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