OTRS search doesn't distinguish between followup and an agent updating a case, so the following search will bring back open tickets not touched for 2 days.
Search: Article Create Time (before/after): before 2 days State: open But I'm assuming you already tried that before posting to the list? On 18 April 2013 08:15, Darshak Modi <darshak.m...@elitecore.com> wrote: > How to find that the ticket does not have any follow up in last 2 days,when > its ope > n. > In search or report creation there is no option for followup search, > > -- > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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