Select "Reply All" instead of "Reply" and it will include the CC addresses.
On 17 April 2013 10:49, Mailing List <j...@shadowhawke.com> wrote: > Hello, > > We have recently upgraded our OTRS installation from version 2.4, to > version 3.2. One issue that we have come across which is kind of urgent, is > that when crafting a reply, it only replies to the original sender, not > anyone in the CC or BCC fields. This unfortunately causes many headaches > with keeping people in the loop on the progress of an issue. Has anyone > experienced this? Or is there some setting to change? Thanks in advance. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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