That's weird... I'll redo my setup and check that again.
Thanks for the advices.
*Daniel Santos*
[email protected]
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
On 04/12/2013 10:23 AM, Gerald Young wrote:
I never had that happen to me. The response = the email sent.
On Fri, Apr 12, 2013 at 9:17 AM, Daniel Santos
<[email protected] <mailto:[email protected]>>
wrote:
But the "Response" as well, get duplicated in the ticket (The
Response + The email sent).
*Daniel Santos*
[email protected] <mailto:[email protected]>
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br <http://www.etice.ce.gov.br>
+55 (85) 3101.6600 <tel:%2B55%20%2885%29%203101.6600>
On 04/12/2013 10:09 AM, Gerald Young wrote:
In my opinion, it's not a good idea to send a client notification
about a note. That's what a Response is for.
On Fri, Apr 12, 2013 at 8:25 AM, Daniel Santos
<[email protected]
<mailto:[email protected]>> wrote:
Hi,
Is there any way to set OTRS to not save all the
notifications sent in the ticket?
Ex:.
- A new ticket is created.
- A new note is added in the ticket.
- A new notification is sent to the client about the note added.
- The ticket get updated with the note itself AND the
notification sent to the client.
In my humble opinion its redundant to us to have the note and
the notification about the note added to the ticket.
Thanks in advance.
*Daniel Santos*
[email protected]
<mailto:[email protected]>
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br <http://www.etice.ce.gov.br>
+55 (85) 3101.6600 <tel:%2B55%20%2885%29%203101.6600>
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