Generic agent set CustomerID = company CustomerID (what the users have) for all tickets.
On Thu, Mar 28, 2013 at 6:41 PM, Steven Carr <sjc...@gmail.com> wrote: > On 28 March 2013 22:30, Steven Carr <sjc...@gmail.com> wrote: > > I don't want to have to specify multiple ID values per user so they > > can see each other's tickets, I just want anyone from the company to > > be able to see all tickets for that company. > > > > Steve > > OK looks like some of the info in the database is causing it not to > recognise the tickets for this company, the CustomerID needed > resetting on the tickets. (good job I've only got the one company with > multiple customers to fix) > > I have a feeling this is from the hack many moons ago, IIRC I first > implemented it in v3.0 so quite a while ago. > > It's situations like these where proper admin documentation on how to > actually use/implement parts of the system would be useful. > > Steve > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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