Today's Topics: 1. Closed tickets (Jean BROW)
---------------------------------------------------------------------- Message: 1 Date: Thu, 21 Mar 2013 17:01:38 +0100 From: Jean BROW <everyday...@gmail.com> Subject: [otrs] Closed tickets To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <CAPrubvrongH=KEw=sko5ynwcb07mb9sjpsk8l5dzfpoxzod...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hello, Anyone know how I can re-open an ticket that are closed? -------------- next part -------------- Hi ! it´s tricky. If you set queue option "follow-Up" to "possible", you can send an email to that wanted ticket and it will reopen. I think there´s no button to "reopen" tickets. Best regards, Stefanie Krüger --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
