https://www.google.com/search?q=site:forums.otterhub.org+nagiosacknowledge+need+ticketid
On Fri, Mar 15, 2013 at 5:57 AM, Darshak Modi <darshak.m...@elitecore.com>wrote: > When ticket comes or on some events, the page throws error Contact your > system admin. **** > > The Agent gets notification, and then on web browser the error comes.**** > > ** ** > > ** ** > > If I delete cache, rebuild config and restart Apache the error goes.**** > > The Folder /opt/otrs/var has 777 permission.**** > > ** ** > > I had installed and uninstalled ITSM module and the error comes.**** > > ** ** > > Apache Logs**** > > -------------------------------------------------------------------**** > > The following log comes in apache.**** > > ** ** > > ** ** > > Fri Mar 15 15:12:07 2013] -e: Use of uninitialized value in concatenation > (.) or string at /opt/otrs//Kernel/Output/HTML/DashboardCalendar.pm line > 145.**** > > [Fri Mar 15 15:14:14 2013] -e: Use of uninitialized value in concatenation > (.) or string at > /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/DashboardCalendar.pm line > 145.**** > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Mar 15 15:15:16 2013*** > * > > ** ** > > Message: Need TicketID!**** > > ** ** > > RemoteAddress: 10.115.1.54**** > > RequestURI: /otrs/ > index.pl?Action=AgentTicketLock;Subaction=Unlock;TicketID=27;ChallengeToken=cb759384ba97697d5bf1de0586140c97 > ;**** > > ** ** > > Traceback (22573): **** > > Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) > Line: 50**** > > Module: Kernel::System::EventHandler::EventHandler (v1.17) Line: 245*** > * > > Module: Kernel::System::Ticket::TicketLockSet (v1.587) Line: 3595**** > > Module: Kernel::Modules::AgentTicketLock::Run (v1.19) Line: 106**** > > Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866**** > > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 46**** > > Module: (eval) (v1.94) Line: 204**** > > Module: ModPerl::RegistryCooker::run (v1.94) Line: 204**** > > Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170**** > > Module: ModPerl::Registry::handler (v1.99) Line: 31**** > > ** ** > > [Fri Mar 15 15:16:15 2013] -e: Use of uninitialized value in concatenation > (.) or string at > /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/DashboardCalendar.pm line > 145.**** > > [Fri Mar 15 15:18:00 2013] [error] mkdir > /opt/otrs/var/tmp/CacheFileStorable/CacheInternalQueue/7/1: Permission > denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm > line 79.\n**** > > [Fri Mar 15 15:18:00 2013] [error] [client 10.115.1.54] client denied by > server configuration: /opt/otrs/favicon.ico**** > > [Fri Mar 15 15:18:05 2013] [error] mkdir > /opt/otrs/var/tmp/CacheFileStorable/CacheInternalTicket/5/b: Permission > denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm > line 79.\n**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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