AFAIK you can't, but this is something I wish they would fix/add. I don't implement services (and don't want to) and just have the one standard SLA against the queue, but it would be much better to attach SLAs to priorities.
Steve On 10 March 2013 06:57, Yousef Hamad <yha...@aspire-infotech.net> wrote: > Hi steve, > > How can I link SLA to Priority Not to Service . > > Thanks. > Yousef. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
